Put AI to work
Copilot drafts case summaries, sales emails and meeting recaps inside Dynamics 365 itself. We configure it against your own data and guardrails — not a demo tenant.
Dynamics 365 Copilot
Microsoft Dynamics 365 CE & Power Platform Partner · India & Global
Dynamics 365 CE & Cloud Architecture for High-Performance Teams.
Purpose-built Dynamics 365 Customer Service and Sales implementations on Microsoft Dataverse — extended with custom model-driven apps, C# plugins, and workflow automation where out-of-the-box templates fail.
Dynamics 365 CEMicrosoft DataversePower PlatformBusiness Central ERPAzure
Dynamics 365 Customer Service · Case Management
DataverseOpen cases
128-12%
SLA at risk
6+2
CSAT (30d)
94%+3.1
CasePrioritySLA remaining
- High
Billing dispute on invoice #8841
CAS-10421 · Northwind Legal
21m 30s - Normal
Portal login failure for student intake
CAS-10418 · Fabrikam University
1h 38m 40s - Normal
Field technician reschedule request
CAS-10415 · Contoso Field Ops
2h 35m 40s - Low
Care plan document upload error
CAS-10409 · Tailwind Health
5h 56m 40s
Dataverse workflow · SLA escalation Running
Case created
C# plugin: auto-assign
SLA timer
Escalation flow
500+
Projects delivered
50+
Certified consultants
15+
Years in Microsoft ecosystem
100%
Client satisfaction
AI & Microsoft Copilot
Welcome to the era of AI-powered business
Copilot now ships inside Dynamics 365 and the Power Platform. The hard part is no longer the model — it is grounding it in clean data, your security model, and a process people actually trust. That is the part we build.
- Readiness assessment across your Dataverse and ERP data estate
- Copilot and agent rollout governed by role-based security and DLP
- Custom agents in Copilot Studio when the built-in experience stops short
Copilot· Dynamics 365 Customer Service
Grounded in DataverseSummarise case CAS-10421 and draft a reply
Copilot response
- Billing dispute on invoice #8841, open for 3 days
- Escalated twice — SLA breach in 21 minutes
- Similar case CAS-9930 was closed with a credit note
SourcesCaseAccountKB-2231
Insert draft replyCreate task
Bring data together
Copilot is only as useful as what it can see. We unify CRM, ERP and line-of-business data in Dataverse and Microsoft Fabric so every answer traces back to one version of the truth.
Dataverse & Fabric
Increase productivity
Insights surface where the work already happens — Teams, Outlook and Microsoft 365 — so agents and sellers stop switching tabs to reconstruct context.
Microsoft 365
Adapt to what's next
Build your own agents in Copilot Studio and automate the long tail with Power Automate, so a process change takes days instead of a release cycle.
Copilot Studio
Built onCopilot for SalesCopilot for ServiceCopilot Studio agentsMicrosoft FabricAzure OpenAI
Our Solutions
Enterprise-grade Microsoft solutions, engineered around your process
CRM, ERP, custom apps and analytics on one Microsoft cloud foundation — delivered by a team that writes the code, not just the configuration.
Customer Engagement (CE)
Dynamics 365 Customer Service & Sales
Purpose-built CRM implementations on Dynamics 365 Customer Service and Sales, extended with custom Power Platform apps where out-of-the-box isn't enough. From case management and SLA automation to custom entities, business process flows, and plugin-driven logic — we design CE solutions around how your team actually works, not a generic template.
Dynamics 365 CEMicrosoft DataverseC# PluginsModel-driven Apps
Explore Dynamics 365 CE implementationERP
Dynamics 365 Business Central
Consolidated cloud ERP for finance, inventory, supply chain and operations — integrated with your CE and Power Platform estate for one connected data model.
FinanceSupply ChainAL Extensions
Explore Business Central ERP servicesCustom Apps
Power Platform & Custom App Development
Model-driven and canvas apps, Power Automate flows and Power Pages portals built on Dataverse — with custom code where low-code hits its limits.
Power AppsPower AutomatePower Pages
Explore Power Platform app developmentAnalytics
Data & AI
Power BI reporting, Microsoft Fabric data estates, and Copilot Studio agents that turn CRM and ERP data into decisions.
Power BIFabricCopilot Studio
Explore Data & AI and Power BI servicesPublic Sector
Cúram Social Program Management
Case management, eligibility and benefit delivery for health and human services agencies — implementation, integration and support.
Case ManagementEligibilityIntegration
Explore Cúram social program solutionsNot sure where to start?
Recruitment & Staffing
Looking for Certified D365 & IT Talent?
Overcome delivery bottlenecks with vetted contract specialists, dedicated technical teams, and executive placements tailored to enterprise software.
- D365 CE Consultants
- Power Platform Devs
- AL / BC Developers
- C# Plugin Specialists
- Azure Architects
- QA & Scrum Leads
View Staffing Offerings
Shortlists in 48 hours · Technical pre-screening included
Our Marketplace Apps
Our Marketplace Apps
Ready-to-deploy SaaS apps built on Microsoft Dataverse — available now on Microsoft Marketplace.
Inventory Management Tool
Streamline inventory tracking across projects, sites, and contractors with real-time visibility.
SaaS
AI Powered CRM
AI-driven CRM on Dataverse — score leads, summarize deals, and get next-best-action guidance.
SaaS
HR Management Tool
Streamlined HR management for employee records, attendance, leave, and payroll — built on Microsoft.
SaaS
Purchase Order Management Tool
Optimize your procurement process with Purchase Order Management Tool for seamless operations.
SaaS
Microsoft CSP Partner
Microsoft Licensing — Simplified
As an authorized Microsoft CSP Indirect Reseller, Gigatorb helps Indian businesses procure the right Microsoft cloud licenses with local support and flexible billing.
We provide all types of Microsoft licenses, Microsoft 365, Dynamics 365, Azure, AWS, and complete cloud solutions for businesses of all sizes.
Get the right licensing, cloud infrastructure, and expert support to scale your business efficiently.
Solutions & licensing
Microsoft Licenses
Microsoft 365, Windows, Office, and enterprise licensing aligned to your compliance and deployment model.
Microsoft 365
Productivity, identity, and collaboration — structured plans that match how your teams actually work.
Dynamics 365
CRM and ERP workloads including Business Central and Dynamics apps, scoped for growth and integration.
Microsoft Azure
Compute, data, AI, and platform services with consumption-aware architecture and governance.
Amazon Web Services (AWS)
Multi-cloud and hybrid patterns when AWS is part of your roadmap — procurement and solution alignment.
Cloud Migration Services
Assessment, landing zone design, and controlled migration so adoption stays predictable and low-risk.
Competitive CSP Pricing
Better rates than buying direct, with clear scope and no surprise add-ons.
Flexible Billing
Monthly or annual subscriptions — scale seats up or down as your team changes.
Expert Local Support
India-based team of Microsoft-certified consultants for rollout and day-two help.
Why Choose Gigatorb
Accelerate Growth
Proficient Team
Microsoft Certified Partner
Innovative Solutions
Timely Delivery
Secure and Reliable
Our Process
Six proven phases to transform your business with Microsoft technology
01
02
Architecture & Solution Design
03
Development & Configuration
04
Testing & Quality Assurance
05
Deployment & Go-Live
06
Support & Optimization
Discovery & Risk Assessment
We eliminate ambiguity by aligning business goals, technical feasibility, and Microsoft best practices before development begins.
Industry Solutions
For the past over two decades Gigatorb has helped 1000+ businesses succeed in their digital transformation initiatives.
Client Testimonials
Discover how Gigatorb has transformed businesses with innovative Microsoft solutions, fostering growth, efficiency, and success across various industries.
GIGATORB
Business Central Implementation
Facing issues with the previous ERP to manage data, Gigatorb's approach, which I really like, is they go live with a very simple Business Central version and then build it from there. They have a very good approach to implementing and designing ERPs. They have a big range of services to offer. Support is very fast and responsive; even though they are overseas, they can be local.
Josh McMahon
Managing Director at Extreme Marquees - Australia
GIGATORB
Business Central for Manufacturing
Gigatorb transformed our entire manufacturing operations with their expert Business Central implementation. The inventory management and production planning modules were seamlessly integrated, and we saw immediate improvements in efficiency. Their team went above and beyond to ensure our success with real-time reporting and analytics.
Sarah Mitchell
Chief Financial Officer at Manufacturing Solutions Inc - USA
GIGATORB
Business Central for Distribution
The Business Central warehouse management solution developed by Gigatorb has revolutionized how we manage our multi-location inventory. We reduced order processing time by 60% and improved accuracy across all warehouses. Their consultants are true Business Central experts who understand distribution needs and deliver solutions that drive real transformation.
Michael Chen
CEO & Founder at Global Distribution Corp - Singapore
GIGATORB
Business Central Project Management
Working with Gigatorb on our Business Central implementation for project management was a game-changer. Their expertise in professional services solutions and project accounting ensured we had a system perfectly tailored to our needs. Time tracking, resource allocation, and client billing are now seamlessly integrated.
Emily Rodriguez
Director of Operations at Professional Services Group - Canada
GIGATORB
Business Central for Retail
The Business Central implementation with integrated POS and e-commerce exceeded our expectations. Real-time inventory visibility across all our retail locations has transformed our operations. Gigatorb is now our trusted partner for all Business Central solutions. Their ability to translate complex retail requirements into elegant solutions is truly impressive.
David Thompson
Chief Financial Officer at Retail Solutions Ltd - UK
Our Case Studies
Retail
Business Central Omnichannel Retail Solution
A retail chain transformed their operations by implementing Business Central with integrated POS systems, unifying online and in-store inventory, increasing customer satisfaction by 60% and boosting sales by 28%.
Implementation
Business Central for Manufacturing Excellence
A mid-sized manufacturing company implemented Business Central to streamline production planning, resulting in 35% reduction in lead times and improved supply chain efficiency across multiple facilities.
Migration
MYOB Advanced to Business Central Cloud Migration
A leading Electronic Appliance Trader based in Australia modernized its distribution by migrating from MYOB Advanced to Business Central Cloud, achieving 40% faster order processing and real-time inventory visibility.
Why Gigatorb
Dynamics 365 CE, Power Platform & enterprise talent — from one partner
Gigatorb helps organizations run customer service, sales and operations on Microsoft Dynamics 365. Our core practice is Dynamics 365 Customer Engagement — Customer Service and Sales built on Dataverse and extended with custom model-driven apps, canvas apps, Power Automate flows and C# plugins. We keep Business Central as the integrated ERP layer so finance, inventory and operations share one data model with your CRM.
- Faster case resolution with SLA automation and intelligent routing
- Sales pipelines your team actually updates, on desktop and mobile
- One Dataverse data model across CRM, ERP and custom apps
- Delivery capacity on demand through vetted Microsoft talent
Built from real vertical engagements
Each industry runs on different workflows, so we start from how your team works — not a generic template. Our CE accelerators cover matter management for legal firms, student and case lifecycles in education, compliance-aware coordination in healthcare, and dispatch and job scheduling for field sales and service teams. On the ERP side we bring the same discipline to manufacturing, distribution and professional services.
Delivery capacity when you need it
When a roadmap outgrows an in-house team, our Recruitment & Staffing practice supplies pre-vetted Dynamics 365 consultants, Power Platform developers, AL and C# engineers, and cloud architects through contract staffing, direct placement or dedicated delivery pods. Start with a discovery call on our consultation page or reach the team via contact.
FAQs
Questions we hear most
Does Gigatorb only work with Business Central, or also Dynamics 365 CRM (CE)?
We work across the full Dynamics 365 suite. Alongside Business Central ERP, we design and build Dynamics 365 Customer Service, Sales, and custom Power Platform/Dataverse applications for clients in legal, education, healthcare, and field sales.
Can Gigatorb build custom CRM apps beyond standard Dynamics 365 CE features?
Yes. When out-of-the-box CE doesn't cover a business process, we extend it with custom model-driven apps, canvas apps, Power Automate flows, and C# plugins/Custom APIs on Dataverse — built and tested for production use.
What staffing models does Gigatorb support for IT and Microsoft talent?
We provide flexible engagement models including short-term contract staffing, dedicated offshore/nearshore delivery teams, and permanent placement across Dynamics 365, Azure, and modern software engineering.
What is the typical Business Central implementation timeline?
Timelines depend on process complexity, data volume, and integration scope. Many organizations complete core deployments in phased milestones, beginning with finance and operations, followed by advanced automation and analytics.
Can Gigatorb migrate data from legacy CRM, ERP or spreadsheet systems?
Yes. We define migration mappings, cleanse legacy data, deduplicate records, validate balances, and run controlled cutover plans into Dataverse or Business Central to minimize business disruption.
Do you provide support after go-live?
Yes. Our post-go-live services include issue resolution, enhancement planning, performance optimization, and user enablement so your CRM and ERP environment continues to deliver measurable value.
Book a FREE Microsoft Dynamics Consulting session today!
See how Gigatorb can help transform your business with Dynamics 365 Customer Engagement, Business Central and Power Platform
What You'll Gain from This FREE Session
- A clear understanding of your business needs
- Personalized assessment of your current systems and the best-fit Dynamics 365 CE, Business Central or Power Platform solution
- Transparent discussion on Dynamics 365 pricing and licensing
- A walkthrough of key CRM, ERP and automation capabilities
- Answers to all your questions about Dynamics 365 and its implementation
- A live Dynamics 365 CE or Business Central demo (if needed)
- Access to curated resources for deeper learning